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When is comes to your business or product, the amount of "heat" you apply to
your publicity campaign can be the difference between success and failure.
Too much publicity heat and you'll "get burned", not enough publicity heat
and your campaign won't be "well done". Believe it or not, parallels drawn
between publicity and heat/fire can help you determine the right
"temperature" for your PR campaign. I like to think of publicity campaigns in three "publicity degree"
categories: Flash Fire Publicity; Controlled-Burn Publicity; Firefighting Publicity. Each has its proper time and place - and can be used accordingly to benefit
your business. This is the type of publicity that ignites a quick and sometimes short-lived
media-interest blast for a venture. It is most often used for pitches that
may have a relatively short shelf life. You've heard of the phrase "15
minutes of fame" - in keeping with the theme of this article we'll call it
the "15 minutes of FLAME". This type of publicity campaign generates almost
immediate media placements and can burn itself out after just a few weeks.
But, given the right tending, it can also be the precursor to a more
extensive, lengthy campaign - that, of course, all depends on your publicity
goals and your PR staff's ability to reach those goals. Flash fire publicity
is many times tied to a particular date, time period or current event. For
example -- remember the recent stories about the increased number of
injuries resulting from scooter accidents. A client of mine was in the final
stages of developing a scooter safety product when the report came out. We
quickly tied up our loose ends and launched our campaign right after the
Consumer Product Safety Commission released their report to the media. Our
pitch proved to be a great media interest vehicle and generated a number of
immediate stories in newspapers and TV news affiliates in the U.S. & Canada.
(This campaign has now progressed to the "controlled burn publicity" phase
described below.) Perhaps it could be likened to cooking. Flash fire
publicity can be seen as the quick, high-heat searing that is done to
prepare the food for further cooking -- that of course can be followed by
differing temperatures to get the /food job "well done". More directed, even-tempered publicity heat is applied in the
"controlled-burn" campaign. The controlled-burn is more methodical and lends
itself well to product/website launches designed to generate a continual
flow of sales or traffic over a long period of time. It's much like the
common practice of burning prairies and pastureland done by conservation or
wildlife workers. The fires are started deliberately, meticulously and burn
slowly over a long time span. These controlled fires cover a large area of
land and by the time they are complete, the field is more manageable,
fertile and ultimately more prosperous. The same principle holds true in a
publicity campaign. Creating controlled media exposure and placements
(newspaper/magazine stories; broadcast stories/interviews) over a long
period of time helps strengthen a business/product's roots in the
marketplace. The controlled, long-term exposure leads to increased brand
recognition, consumer awareness and acceptance - all without placing a
single ad. Spreading the media placements out over a number of months helps
prevent against the flash of multiple, simultaneous media stories and the
subsequent "wall of fire" consumer response that may inundate your sales
fulfillment capabilities for a short time. By being in control of your
publicity temperature, you can effectively stoke the fire OR contain the
flames to create as much publicity as your business can accommodate at any
given time. *** Some publicity campaigns are a series of flash fire pitches, while
others incorporate a combination of flash fire and controlled burn tactics.
The key is to create that initial spark of interest for the media, and keep
the embers glowing over the next several months/years by fanning the fire
with periodic newsworthy media releases and pitches. Hopefully your PR specialist will never have to use this element of
publicity for your venture or business. Firefighting PR is a reactive
publicity campaign that is implemented when something bad has happened or is
about to happen in your business - product recall, employee layoffs,
earnings shortfall, etc.. It is very difficult to give general advice on
this type of publicity because each situation must be handled very
carefully, taking present AND future implications into consideration.
Regardless of the situation one thing is certain - truthful, forthright
media relations is best to douse the flames. One thing that hurt a tire
company recently is that they spent the first few weeks pointing fingers at
others before finally taking at least partial responsibility. The quicker
the problem is recognized, acknowledged and resolved, the quicker you can
begin applying the previously mentioned publicity practices to generate more
positive publicity for the next several months. The success of your venture's publicity campaign depends on your PR
department/specialist's "fire watch" expertise -- knowing when/how to ignite
the fire, fan the flames, or extinguish the blaze. Here's hoping the perfect
"publicity heat" leads to some "cold cash" for your business.
Todd F. Brabender
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